Archive for the ‘Technical Issues’ Category

Be Careful What You Click

Monday, December 14th, 2009

We have stressed the importance of anti-virus protection for your PC since the first days of our blog.  Even before there was a blog or a JumpstartMyPC.com I talked with friends and family about securing their computer via a program like avast!  Now, I want to bring a new message to all of those who take the time to read our articles.  “Know your anti-virus program and be careful what you click.”

Friday I got a call from a client whose computer was suffering from a virus attack and, of course, he needed his PC right away.  I am not complaining or mocking him, as I know how important it is to have a functional, virus free computer at all times.  I arrived on the scene to investigate and found one of the worst attacks I had ever seen.  The computer could be powered up, but that was about it.  A few seconds after booting up, the pop ups began.  Window after window of warnings and seemingly helpful “virus removal” options filled the screen.  The problem was, many of these “helpful” windows were actually the virus.

(more…)

FREE Remote Login – Accessing Your PC (or others) From Almost Anywhere

Thursday, December 10th, 2009

Remote Red ShirtBefore starting JumpstartMyPC.com I spent a lot of time working with computers just for fun.  My addiction to technology and gadgets took me to sites where I found new and exciting ways to get the most out of my PC.  One of my favorite finds was a site called LogMeIn.com.  LogMeIn is a service that allows you to access other computers remotely, across a broadband connection.  This is something that I was familiar with, through my job, but I was unaware that there were tools that would allow the average user to access computers remotely for FREE.  That is exactly what I found in LogMeIn Free.

The idea behind LogMeIn Free is very simple and it is very easy to use.  Installation requires a few minutes of setup and access to the computer you want to control remotely.  When I first stumbled on this service I installed it on my laptop at home and then used my work computer to access and control that laptop from my office.  This allowed me to use my free time at work for something productive and gave me on-the-go access to files and favorites that I had stored on my personal computer.  I soon found myself using my lunch break to organize my iTunes library, clean up the hard drive, and perform basic maintenance on my personal computer from 27 miles away.  But this got me to thinking “what else can I use this tool for?”  I bet you are asking yourself a similar question like “why would I use or need this?”

(more…)

What To Do When Hardware Acts Up: A Case Study

Wednesday, December 9th, 2009

PC DoctorToday’s article is more of a case study or lessons learned and a break from our normal article format.  Why the switch?  Well, a couple of days ago we asked our readers what problems they were running into or questions they needed answered and BOOM! a great issue was presented to us.  Who knows, maybe some of you are experiencing similar issues and will benefit from the answer.

ISSUE: I received a call on Monday from a client who was having trouble with his 2 year old eMachine.  The PC had Vista installed and had been running fine until his kids installed a new program.  Instantly, the computer slowed to a crawl and the owner thought that the new program was to blame, so he uninstalled it.  Suddenly, the computer quit playing sound of any kind.

(more…)

Why Haven’t You Started Regular Backups of Your Files?

Tuesday, November 17th, 2009

Burning_Hard_DriveSeveral weeks ago, before the release of Windows 7, we wrote about backing up your important files.  Backups are something that I myself have tried to tackle a few times now, unsuccessfully.  I am not quite sure where the roadblock is, but I know what needs to be done.  I need to make a copy of my important files, in case my computer and/or hard drive crashes.  Unfortunately, I am not alone.  Almost no one I talk to has ever done a backup of their system or has even thought about doing so.

Yesterday, there was a great article on Lifehacker.com, titled You’re Backing Up Your Data the Wrong Way that did a great job of explaining the why’s and how’s of backing up your files.  While I don’t want to take away from The How-To Geek’s writing (he’s the author of the article in question), I do want to present you with the highlights of his article.

(more…)

Warning Lights on Your PC Shouldn’t be Ignored

Monday, November 2nd, 2009

You’ve done it or you know someone who has.  That pesky oil light came on in the car and you ignored it.  You kept telling yourself that getting an oil change was high on your list of things to do, but distraction after distraction kept you from making it to the garage to get it done.  There is a lot more to this story, but I think we all know where it is going and the ending is not a happy one.  You now know there are consequences for putting off routine maintenance on your car.  The same can be said for your computer and, just like in your car, there are warning “lights” to keep you in check.

The system tray (lower right hand corner of Windows, where the clock is) serves as a holding area for system functions such as anti-virus settings, printer, modem, sound volume, battery status, and more.  For the most part, we all ignore this area, unless we are checking the time or we see some sort of pop-up or cloud with text in it.  Even then, there are many people who ignore the warnings that come from this area.  It’s just like that oil light.  “I’ll get to it” or “I know I need to take care of that, but….”  Ignoring these warnings can be dangerous to your PC and the security of your files and personal information.

(more…)