Over the weekend, I had a discussion about helping family members with their computer. As with every conversation like this before, I heard the frustrations of one person (the expert) who was trying to help another (the person in need) with their computer. I realized that almost every one of us has been one of those two people at some point. I also realized that I needed to share more information on one of my favorite tools LogMeIn.com.
LogMeIn.com is a service that allows you to access other computers remotely, across a broadband connection. A quick installation of software on each end allows the primary user (the expert) to access, see and even control a remote computer from anywhere. More importantly, it provides the expert a way to help the person in need without getting in the car or imagining what the other person sees over a phone call. Below, we have documented the exact steps that two people will need to take to set up this wonderful tool.